clu99 Privacy Policy — How Your Data Is Protected

1

Introduction & Scope

clu99 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep it secure when you use clu99's website, application, or any related services.

This Policy has been written in English for your full understanding. By using any clu99 service, you are considered to have agreed to the terms of this Policy. If you do not agree with any term, please refrain from using our services.

This Policy may change. For any significant update, we will publish a notice on the platform. You are encouraged to review this page regularly.

2

What Information We Collect

clu99 collects various types of information to operate its services properly. The purpose of collecting this information is to manage your account, process transactions, and ensure a secure service.

2.1 Personal Identity Information

Full name (in Bengali or English)
Date of birth (for age verification — only persons aged 21 or above may register)
National ID card or passport number (for identity verification)
Email address
Mobile number

2.2 Financial Information

bKash, Nagad, Rocket, Upay account numbers (required for transactions)
Bank account details (for bank transfers)
Deposit and withdrawal transaction history

2.3 Technical & Usage Information

IP address and device information
Browser type and operating system
Time spent on the platform and pages visited
Login time, logout time, and session details
Gaming activity and betting history

2.4 Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser that help our platform remember your preferences and ensure service functionality. You can disable cookies in your browser settings, though doing so may limit some services.

3

Purpose of Using Information

clu99 uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

Account management: To verify your registration, create and maintain your account, and confirm your identity.
Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Security & fraud prevention: To prevent unauthorized access, money laundering, and other illegal activities.
Customer support: To resolve your questions and issues and provide 24/7 support.
Responsible gaming: To detect unusual gaming patterns and provide assistance when needed.
Service improvement: To improve platform functionality, security, and user experience.
Legal compliance: To comply with applicable laws and regulations.

4

Sharing Information with Third Parties

clu99 never sells, rents, or exchanges your personal information. However, information may be shared with third parties in the following specific situations:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and technical support. These partners may only use information for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide relevant information in response to a court order, a lawful request from law enforcement, or other legal processes.

4.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent potential fraud or illegal activity in order to protect the security of users or the platform.

Your information is not shared with any third party beyond the situations described above. clu99's game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and others) may receive the minimum information necessary to operate their games, but they are also bound by a privacy policy.

5

Data Security Measures

clu99 adopts industry-standard technical and organizational measures to protect your information. Our security infrastructure operates at the following levels:

5.1 Technical Security

SSL encryption: All communication between our platform and your device is secured with 256-bit SSL/TLS encryption.
Data encryption: Stored sensitive information (particularly financial data) is kept in encrypted form.
Firewall & security monitoring: Our servers are protected by advanced firewalls and 24/7 security monitoring.
Two-factor authentication: We offer two-factor authentication for additional account security.

5.2 Organizational Security

Only authorized staff may access sensitive information.
All staff receive regular training on privacy and data protection.
Internal policies on data security are strictly followed.

If a data security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

6

Data Retention Period

clu99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

Active accounts: All information is retained while the account remains active.
Closed accounts: Even after an account is closed, financial transaction and identity-related information may be retained for a defined period in accordance with applicable legal obligations.
Dispute resolution: Relevant information may be retained for an additional period as needed to resolve any dispute or legal claim.
Marketing communications: If you withdraw your consent, no further marketing communications will be sent.

After the defined retention period, information is securely deleted or converted into an anonymized form.

7

Your Rights

As a registered user of clu99, you have the following rights regarding your own information:

7.1 Right of Access

You may request to view the information stored in your account at any time. We will provide you with a copy of your information within a reasonable timeframe.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. The support team will assist you through this process.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations, active disputes, or security reasons.

7.4 Right to Unsubscribe from Marketing

You may unsubscribe from promotional emails or notifications at any time. This will not stop important transaction and security messages related to the platform.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team — via 24/7 live chat or by emailing [email protected].

8

Protection of Minors' Information

clu99's services are for persons aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If we become certain at any point that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on clu99, please notify our support team immediately.

9

Special Protection for Payment Information

Financial transaction information is highly sensitive to us. When you transact using the payment methods supported on clu99 — bKash, Nagad, Rocket, Upay, and bank transfer — the following protections are in place:

All connections used for payment processing are SSL encrypted.
Your mobile banking PIN or bank password is never stored in our system.
Financial transaction records are stored in a secure, encrypted environment.
Minimum deposit is ৳100 and minimum withdrawal is ৳1,000 — all transactions are processed through secure channels.
Withdrawals are generally processed within 10 to 45 minutes.

If you notice any unauthorized transaction or suspicious activity, notify our support team immediately.

10

Third-Party Integrations & Game Providers

The clu99 platform hosts games from various providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, NetEnt, Microgaming, and Ezugi. These providers may use the minimum information necessary to keep their game services running properly.

However, all such third parties:

Operate under their own policies that are consistent with clu99's privacy policy.
May use your information only for the purpose of providing the service.
May not sell or transfer your information to any other third party.

You are encouraged to review the privacy policies of the game providers.

11

Policy Changes & Updates

clu99 may update this privacy policy in line with changes to its services, legal requirements, or business processes.

For any significant change:

We will publish the updated version on this page.
Where necessary, registered users will be notified by email or at login.
Continued use of the platform after a change is considered acceptance of the updated policy.

Review this page regularly to stay informed about the latest updates.

12

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.

Live Chat: Instant support is available 24/7 via direct chat.
Email: [email protected] — We will reply to your message as soon as possible.

After you submit a privacy-related complaint, we will review it and inform you of the steps we have taken.

clu99's Privacy Policy